Francis is an assistant tailored for the KBC employee. Gone are the days when you needed to spend hours in different tools and multiple, confusing interfaces.
Francis combines all your work efforts into a single, simple app and desktop version. Think about a Google Assistant, but specifically suited to the many integrations a KBC employee has.
In 2020, it serves over 15.000 employees daily; managing their time registrations, scheduling lunch breaks and out of offices and even sending feedback for continuous improvement.
Just like a real personal assistant, Francis connects the dots between your appointments, your network and your schedule. Your work life is compressed into single buttons, with complex processes in the background
Francis connects to various datasources, like SAP, Office 365, Service Now, Atlassian and others.
That way, you can focus on your job.
Francis can do many things. From registering your holidays, to managing your time registrations or checking when the next bus will arrive – your assistant has got your back.
You can treat Francis like a real work horse; he can handle many multiple requests at the same time, and will go trough them one at a time.
Francis follows you during the day. He connects to your outlook schedule, your work schedule and other KBC resources.
Showing up on time for meetings, that’s still up to you.
You can talk to Francis – just like you would with your assistant. Francis communicates to different systems within KBC, and provides you with the most reliable answers.
KBC employees use many tools and processes every day. They need to approve requests, schedule out of offices, and – most importantly – help their customer.
Francis works as a butler, combining many tools into one and pushing complexity from the employee to the background.
With one button solutions, chat interfaces, or rethinking ancient processes, Francis revolutionises employees’ workflows.
Our motto: Simple interfaces, complex processes in the background.
Managing your time registrations on the go never was this easy. With Francis, you can add, delete and edit your time registrations within seconds.
You are welcome.
Just like an actual butler or assistant, Francis provides you with a briefing: meaningful information during the day. This may be your time errors from yesterday, or your business trip expenses.
With smart briefings, you go about your day, fixing the things you absolutely have to, but most of all: focussing on your own work.
The Francis Team
A key part in Francis’ success was accountability, ownership & improving the product without outside interference.
The team consists of Designers, Developers and business people. We consistently asked permission to do our thing, for the employee.
The KBC News is crucial to your daily work life. That’s why Francis connect to our communication department to deliver you the most recent news messages.
We even make a distinction between important news, and less important news.
If you ask your assistant to ‘handle the situation’, many things take place. You don’t really care what the assistant does, as long as the issue is solved. Francis follows the same logic.
With journeys, Francis does many things for you, and you can even add specific items if you want to.
From a wild idea to a strategic resource.
Francis started out as a crazy idea; how can we declutter all the different applications and tools an employee has to use, by developing one app to rule them all?
By combining over eight different data sources, employees no longer had to check them separately and lose valuable time.
The goal: Assist the employee in managing the must-to tasks within the organisation, in order to let them focus on their expertise – helping the customer.
Employees were reluctant to install non-essential apps on their own devices. This makes sense; work and private life should be separated at times.
However, in order to provide a secure app, Francis had to be made available via Microsoft’s Company Portal. Employees had to install a managed profile on their devices to access company apps.
Using internal marketing, hands-on workshops and introduction session, we’ve made the gap to install “a KBC big brother” way smaller.
Six months after release, 6.000 employees installed the app on their device, without any obligation to do so. Later, we even hit the 10.000 mark.
Combining SAP for holiday requests and an internal tool for parking, Francis made it possible to release parking spots for a colleague. Journeys remain core in the Francis way of thinking.
After releasing the app version, talks about a desktop equivalent emerged quickly. Many prototypes were made and discussed.
Because of Francis’ growth and leading role in employee experience, the product evolves into a strategic asset.
Following the ‘locally embedded’ strategy, Francis supports English, German, French and Dutch, but also four other local dialects – translated by the help of colleagues, outside their working hours.
Around valentine 2020, the web version was released to 15.000 KBC employees.